How can we help you?
Frequently asked questions
Shopping with us
Our standard shipping typically takes 3-10 business days. For Manufacturer Partners outside the USA, it can take up to 3 weeks. We will provide estimated shipping time for each product. While we aim to deliver as quickly as possible, this timeframe ensures all orders are processed, prepared, and dispatched with care. If the products are not ready for shipping in 72 hours, we will refund you 100%.
Absolutely. Once your order is dispatched, you’ll receive an email with tracking details, so you can follow your shipment every step of the way. Every step of shipping process will be sent through email notifications or using tracking page.
Every product page includes a stock level indicator to show what’s available. We always update the inventory 24/24. We’ll be happy to check availability and provide updates on new stock arrivals if you need a help.
Yes! Many of our products qualify for Next Day Delivery, and we partner with reliable couriers to ensure your package arrives on time. You’ll receive a 1-hour delivery notification on the morning of your delivery, along with a “You’re Next” alert when the driver is nearby. Delivery options for each product are listed on its page, and additional details can be found at Shipping Policy Page
DDP stands for Delivered Duty Paid. It is an international shipping term where the seller assumes all responsibilities, risks, and costs associated with delivering goods to the buyer's designated location. This includes paying for shipping fees, export and import duties, taxes, and customs clearance.
We provide several delivery options to suit your schedule. During checkout, you can select the option that works best for you. So make sure someone is available to receive your order.
After sale support
We’re sorry to hear that your order wasn’t delivered in perfect condition. Please email us with your order number, a description of the issue, and photographs of the damaged item. Once we receive this information, we’ll arrange for a replacement or refund and handle the return process.
If an item is missing, contact us immediately. Sometimes items ship separately, or there may be a stock delay. We’ll investigate and provide a solution promptly. Please check your email inbox for any communication about your order.
You can return items within 14 days of receipt. Ensure the product is new in its original packaging and securely wrapped for safe transit. Once we receive the item in sellable condition, we’ll issue a full refund for the product value. Contact us for the return address and further instructions.
Double-check your order confirmation to ensure expected delivery times. Orders placed after 3 PM may take an extra business day. If there’s a delay, feel free to call us, and we’ll work with the courier to resolve the issue promptly.
Product help
We’ve created a comprehensive product information page to guide you. Browse detailed descriptions and usage advice there. If you still have questions, reach out to us directly, and our team will gladly assist.
Our site includes the detailed introduction, features, specifications, reviews from real customers to help you make informed decisions. Check them out for practical tips and feedback. We also encourage you to leave your own review to help others.
As an Automotive Authorized Retailer in the USA from 2025, we guarantee that all the products and brands on our website are 100% legitimate and authentic. Unlike marketplace platforms, we adhere to strict branding contracts and maintain compliance with tax regulations. Additionally, our pricing reflects the costs of offering superior user experiences, reliable shipping, and exceptional customer service. When you shop with us, you're investing in quality and trust.
